Frequently Asked Questions

Do you perform support on an as needed basis?

Yes, IDSI does perform support on an as needed basis. Contact us today to learn more.

What does your Managed IT Support Service Include?

IDSI's MARS (Monitoring And Response Service) Includes:

• Patch Management – keeping your systems up to date and secure
• Virus and Malware Management – making sure that your systems are protected from destructive Viruses, Spyware, Malware and the likes
• SPAM Protection – stopping those annoying emails from coming in
• Data Protection – making sure that last nights backup took place as it should have
• Pro-actively protecting against Hardware & Software malfunction by setting thresholds that provide pre-failure warnings that automatically send alerts to us

We offer three different levels of MARS service to assist you with a predictable, if not fixed cost, for your IT Support so that you can easily budget IT spending.

Contact us today to learn more

What other services and solutions do you provide?

We can take care of all of your business needs, using technology solutions to reduce your costs, increase your revenues and mitigate your business risks. Some examples of these solutions are:

• Cost-saving Voice and Data T1 and Integrated T1 Solutions
• Productivity-enhancing Voice Over IP services and solutions
• Disaster Recovery and Business Continuity Planning to mitigate your risks in the event of Disaster
• Efficiency-boosting mobility solutions to keep your mobile workforce connected no matter where they are
• High availability solutions such as co-location Services for your critical systems

How can I get more information and get started with your Services?

Just give us a call at (888) 930-9594 and we’ll be happy to schedule an appointment with you to discuss your particular business needs. In order to make certain that we can help your business, our process begins with a Technology Assessment that includes a Needs Analysis and a Cost Savings Analysis. We will examine the results of the assessment and make recommendations to meet your current and future business needs.